Office Skills Test Answers

"Questions are Purple colours and Answers are Red colours"

Question: What information would the petty cash register contain?

b.            Details of small expenses related to the running of the office.

Question: You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?

d.            Track the packet on the FEDEX website and send the client a copy of the current status of the packet.

Question: Which of the following is the correct response when you are dealing with a client, and your boss enters the room?

e.            a and d

Question: What is 'flexi-time'?

b.            The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.

Question: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?

a.            9 AM — 5 PM

Question: When you are introducing a woman and are unsure of her marital status, which title should you use?

a.            Ms.

c.            Mrs.

Question: What does the glass ceiling refer to in a business context?

c.             The upper level of senior management or company execution positions which is traditionally hard to break through, for example, for women and/or minorities.

Question: Which of the following are the most important components of good interpersonal office skills?

e.            All of the above

Question: Which of the following are considered bad manners while greeting a business visitor to your office?

e.            All of the above.

Question: There are 20 new PC’s in the account department. Should there be an apostrophe in PC’s?

a.            No

Question: What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?

e.            a and c

Question: With regard to emails, when is bcc: used?

b.            When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.

Question: What does 'the bottom line' commonly refer to in an office environment?

d.            The basic controlling factor, notably the financial cost, regarding whether a task or a project can be accomplished or not.

Question: Which of the following file formats relate to a graphic file or scanned image file?

e.            a and d

Question: What does the CTRL+V shortcut accomplish in Word 2000?

b.            it pastes the text that

Question: What is the difference between Microsoft Access and Microsoft Excel?

b.            Access is mainly for databases and Excel is for spreadsheets.

Question: When a client visits the office and arrives early what do office etiquette require you to do to handle the situation?

d.            All of the above.

Question: You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?

c.             MS Word, MS Excel

Question: You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?

d.            Between 9:00 A.M. and 5:00 P.M.

Question: When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?

c.             A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.

Question: What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building?

b.            Shred hard copies save onto the file.

Question: What common injury can result from too much concentration typing over too little amount of time?

d.            Repetitive strain injury

Question: You realize that the computer in your office is getting a lot of spam and unwanted e-mails. What should be your first action to stop these emails?

b.            E-mail the source of the emails asking them to stop them.

d.            Look for a Remove from Mailing List link in the email.

Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?

d.            b and c

Question: Which of the following are good office practices when creating documents such as letters, memos, company files etc.?

a.            Always save to hard drive and at least one back-up, such as a CD or thumb drive.

Question: What is the normal length of notice period for quitting job in most professional offices?

a.            Either 2 weeks or 1 month

Question: What is 'outsourcing'?

b.            Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.

Question: According to standard filing conventions, in which order will the following three documents be filed?

“Dr. Jones's office, Doctor at sea, Doctor come quickly”

c.             Doctor comes quickly, Dr. Jones's office, Doctor at sea

Question: What is the best way to handle an angry colleague or client with a complaint?

a.            Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.

Question: What does the 'glass ceiling' refer to in a business context?

c.             The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.

Question: What is a 'mouse potato'(a comic phrase in an office environment)?

d.            b and c

Question: Which of the following are commonly used computer web browsers?

c.             Chrome, Explorer, Firefox

Question: In any office or business environment, what does the 'opportunity success rate' refer to?

a.            The success of a business in dollar value minus the dollar value of previous attempts to make it a success.

b.            The number of won opportunities as a percentage of the number of won and lost opportunities.

Question: Which of the following activities could possibly infect your computer with virus?

a.            Installing pirate software from a CD

Question: What are the dimensions of an A4 size sheet of paper?

d.            210 mm x 297 mm

Question: What does 'Class A office space' commonly refer to?

b.            The lowest quality office buildings in a given area.

Question: What does administration generally handle in an office environment?

c.             The efficient day-to-day running of the office, with regard to company files, communication, management of jobs and such as overseeing hiring and firing and human resources etc.

Question: What two kinds of printers are commonly in use in most office environments?

a.            Industrial and private

Question: What is a 'golden handshake'?

c.             The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.

Question: Which of the following energy-saving practices can be used in an office without adversely affecting company productivity?

b.            Turn off lights and computers at the end of the day.

Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?

d.            b and c

Question: What is an office 'memo circular'?

a.            A simple message usually delivered by e-mail or hard copy and sent to all office staff, updating everyone on new office procedures.

Question: What is the appropriate response to discovering the printer is out of ink?

b.            Walk away and tell a fellow office worker, hoping he or she will take responsibility.

Question: Which of the following are not recommended when trying to improve working with others in an office environment?

b.            Being as consciously helpful as possible, and offering practical solutions.

Question: What is the most frequently used typeface and point size when creating Word documents?

e.            All of the above

Question: Traditionally, approximately how many pages should a business CV or resume have?

a.            1-3, preferably 2

Question: What does the abbreviation CEO stand for?

e.            Chief Executive Officer

Question: What is the person in charge of administering an office commonly called?

d.            CEO

Question: You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?

a.            You talk to the foreign workers and tell them that they should complain to the Upper Management.

Question: What does the CTRL+V shortcut accomplish in Word 2007?

b.            It pastes the text that has already been copied.

Question: Which of the following are proven methods of improving your office skills?

e.            All of the above

Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?

1 See if the printer cartridge is finished

2 See if the printer is switched on

3 Try to print a test page using the printer self-test

4 Try to print a test page from Windows

5 See if the printer is properly attached to the computer

a.     5,4,3,2,1

b.     3,2,1,4,5

c.     3,5,4,1,2

d.     2,3,1,5,4

e.     3,1,5,2,4