"Questions are Purple colours and Answers
are Red colours"
Question: What
information would the petty cash register contain?
b. Details of small
expenses related to the running of the office.
Question: You
send a package through FEDEX to a client in Korea. The client calls up after a
few days and says that he has not received it. What is the best way to
immediately let the client know the status of the courier?
d. Track the packet on the FEDEX website and send the client a
copy of the current status of the packet.
Question: Which
of the following is the correct response when you are dealing with a client,
and your boss enters the room?
e. a and d
Question: What
is 'flexi-time'?
b. The flexible use of personal office hours, such as working an
hour earlier one day, in order to leave an hour earlier another day.
Question: What
are the traditional office hours in the Western world, now much more flexible,
though still adhered to in most offices?
a. 9 AM — 5 PM
Question: When
you are introducing a woman and are unsure of her marital status, which title
should you use?
a. Ms.
c. Mrs.
Question: What
does the glass ceiling refer to in a business context?
c. The upper level of
senior management or company execution positions which is
traditionally hard to break through, for example, for women and/or minorities.
Question: Which
of the following are the most important components of good interpersonal office
skills?
e. All of the above
Question: Which
of the following are considered bad manners while greeting a business visitor
to your office?
e. All of the above.
Question: There
are 20 new PC’s in the account department. Should there be an apostrophe in
PC’s?
a. No
Question: What
is very important to remember to do when entering an office business meeting at
any level, especially when clients are there?
e. a and c
Question: With
regard to emails, when is bcc: used?
b. When you want to
send the same mail to several people and do not want the bcc: recipients of the
mail to know who else the mail was sent to.
Question: What
does 'the bottom line' commonly refer to in an office environment?
d. The basic
controlling factor, notably the financial cost, regarding whether a task or a
project can be accomplished or not.
Question: Which
of the following file formats relate to a graphic file or scanned image file?
e. a and d
Question: What
does the CTRL+V shortcut accomplish in Word 2000?
b. it pastes the text
that
Question: What
is the difference between Microsoft Access and Microsoft Excel?
b. Access is mainly for databases and Excel is for spreadsheets.
Question: When
a client visits the office and arrives early what do office etiquette require
you to do to handle the situation?
d. All of the above.
Question: You
are required to create a cost report for your department, and then present the
report to the board. Which two programs would you use for these two tasks?
c. MS Word, MS Excel
Question: You
are asked to call up senior executives of your company located in different
continents to inform them about the proposed dates for an international sales
meeting. What is the best time to call them up?
d. Between 9:00 A.M.
and 5:00 P.M.
Question: When
replying to an e-mail, who do you place in the cc: line and who in the bcc:
line?
c. A person you wish to openly inform goes in the cc: line, and
the person you wish to read the e-mail, but without the knowledge of either the
recipient or the person in the cc: line, goes in the bcc: line.
Question: What
is the best practice for ensuring that sensitive material to be destroyed does
not leak out of the company building?
b. Shred hard copies save onto the file.
Question: What
common injury can result from too much concentration typing over too little
amount of time?
d. Repetitive strain
injury
Question: You realize that the computer in your office is getting a
lot of spam and unwanted e-mails. What should be your first action to stop
these emails?
b. E-mail the source
of the emails asking them to stop them.
d. Look for a Remove from Mailing List link in the email.
Question: What
is the benefit of e-mailing documents rather than always providing hard copies
to individuals?
d. b and c
Question: Which
of the following are good office practices when creating documents such as
letters, memos, company files etc.?
a. Always save to hard
drive and at least one back-up, such as a CD or thumb drive.
Question: What
is the normal length of notice period for quitting job in most professional
offices?
a. Either 2 weeks or 1 month
Question: What
is 'outsourcing'?
b. Freelancing work to
workers outside the main office building, often to foreign workers for cheaper
labor costs.
Question: According
to standard filing conventions, in which order will the following three
documents be filed?
“Dr. Jones's
office, Doctor at sea, Doctor come quickly”
c. Doctor comes quickly, Dr. Jones's office, Doctor at sea
Question: What
is the best way to handle an angry colleague or client with a complaint?
a. Listen to their concerns, and calmly but firmly explain what
you are able to do, offering other solutions and options, without getting angry
in turn.
Question: What
does the 'glass ceiling' refer to in a business context?
c. The upper level of senior management or company executive
positions which is traditionally hard to break through, for example, for women
and/or minorities.
Question: What
is a 'mouse potato'(a comic phrase in an office environment)?
d. b and c
Question: Which
of the following are commonly used computer web browsers?
c. Chrome, Explorer, Firefox
Question: In
any office or business environment, what does the 'opportunity success rate'
refer to?
a. The success of a business in dollar value minus the dollar
value of previous attempts to make it a success.
b. The number of won
opportunities as a percentage of the number of won and lost opportunities.
Question: Which
of the following activities could possibly infect your computer with virus?
a. Installing pirate
software from a CD
Question: What
are the dimensions of an A4 size sheet of paper?
d. 210 mm x 297 mm
Question: What
does 'Class A office space' commonly refer to?
b. The lowest quality
office buildings in a given area.
Question: What
does administration generally handle in an office environment?
c. The efficient
day-to-day running of the office, with regard to company files, communication,
management of jobs and such as overseeing hiring and firing and human resources
etc.
Question: What
two kinds of printers are commonly in use in most office environments?
a. Industrial and private
Question: What
is a 'golden handshake'?
c. The common usage for a generous employment severance package
when an executive loses his or her job through restructuring, redundancy or a
scheduled retirement.
Question: Which of the following energy-saving practices can be
used in an office without adversely affecting company productivity?
b. Turn off lights and
computers at the end of the day.
Question: What
is the benefit of e-mailing documents rather than always providing hard copies
to individuals?
d. b and c
Question: What
is an office 'memo circular'?
a. A simple message
usually delivered by e-mail or hard copy and sent to all office staff, updating
everyone on new office procedures.
Question: What
is the appropriate response to discovering the printer is out of ink?
b. Walk away and tell a fellow office worker, hoping he or she
will take responsibility.
Question: Which
of the following are not recommended when trying to improve working with others
in an office environment?
b. Being as consciously helpful as possible, and offering
practical solutions.
Question: What
is the most frequently used typeface and point size when creating Word
documents?
e. All of the above
Question: Traditionally,
approximately how many pages should a business CV or resume have?
a. 1-3, preferably 2
Question: What
does the abbreviation CEO stand for?
e. Chief Executive Officer
Question: What
is the person in charge of administering an office commonly called?
d. CEO
Question: You work in a company where some of your co-workers are
recent foreign immigrants. They are unfamiliar with the work environment and
your supervisor is polite to everybody in the staff but is often rude to these
foreign workers. What will you do in this situation?
a. You talk to the foreign workers and tell them that they
should complain to the Upper Management.
Question: What
does the CTRL+V shortcut accomplish in Word 2007?
b. It pastes the text that has already been copied.
Question: Which
of the following are proven methods of improving your office skills?
e. All of the above
Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?
1 See if the printer cartridge is finished
2 See if the printer is switched on
3 Try to print a test page using the printer self-test
4 Try to print a test page from Windows
5 See if the printer is properly attached to the computer
a. 5,4,3,2,1
b. 3,2,1,4,5
c. 3,5,4,1,2
d. 2,3,1,5,4
e. 3,1,5,2,4