Office Skills Test Answers

"Questions are Purple colours and Answers are Red colours"

Question: What information would the petty cash register contain?

b.            Details of small expenses related to the running of the office.

Question: You send a package through FEDEX to a client in Korea. The client calls up after a few days and says that he has not received it. What is the best way to immediately let the client know the status of the courier?

d.            Track the packet on the FEDEX website and send the client a copy of the current status of the packet.

Question: Which of the following is the correct response when you are dealing with a client, and your boss enters the room?

e.            a and d

Question: What is 'flexi-time'?

b.            The flexible use of personal office hours, such as working an hour earlier one day, in order to leave an hour earlier another day.

Question: What are the traditional office hours in the Western world, now much more flexible, though still adhered to in most offices?

a.            9 AM — 5 PM

Question: When you are introducing a woman and are unsure of her marital status, which title should you use?

a.            Ms.

c.            Mrs.

Question: What does the glass ceiling refer to in a business context?

c.             The upper level of senior management or company execution positions which is traditionally hard to break through, for example, for women and/or minorities.

Question: Which of the following are the most important components of good interpersonal office skills?

e.            All of the above

Question: Which of the following are considered bad manners while greeting a business visitor to your office?

e.            All of the above.

Question: There are 20 new PC’s in the account department. Should there be an apostrophe in PC’s?

a.            No

Question: What is very important to remember to do when entering an office business meeting at any level, especially when clients are there?

e.            a and c

Question: With regard to emails, when is bcc: used?

b.            When you want to send the same mail to several people and do not want the bcc: recipients of the mail to know who else the mail was sent to.

Question: What does 'the bottom line' commonly refer to in an office environment?

d.            The basic controlling factor, notably the financial cost, regarding whether a task or a project can be accomplished or not.

Question: Which of the following file formats relate to a graphic file or scanned image file?

e.            a and d

Question: What does the CTRL+V shortcut accomplish in Word 2000?

b.            it pastes the text that

Question: What is the difference between Microsoft Access and Microsoft Excel?

b.            Access is mainly for databases and Excel is for spreadsheets.

Question: When a client visits the office and arrives early what do office etiquette require you to do to handle the situation?

d.            All of the above.

Question: You are required to create a cost report for your department, and then present the report to the board. Which two programs would you use for these two tasks?

c.             MS Word, MS Excel

Question: You are asked to call up senior executives of your company located in different continents to inform them about the proposed dates for an international sales meeting. What is the best time to call them up?

d.            Between 9:00 A.M. and 5:00 P.M.

Question: When replying to an e-mail, who do you place in the cc: line and who in the bcc: line?

c.             A person you wish to openly inform goes in the cc: line, and the person you wish to read the e-mail, but without the knowledge of either the recipient or the person in the cc: line, goes in the bcc: line.

Question: What is the best practice for ensuring that sensitive material to be destroyed does not leak out of the company building?

b.            Shred hard copies save onto the file.

Question: What common injury can result from too much concentration typing over too little amount of time?

d.            Repetitive strain injury

Question: You realize that the computer in your office is getting a lot of spam and unwanted e-mails. What should be your first action to stop these emails?

b.            E-mail the source of the emails asking them to stop them.

d.            Look for a Remove from Mailing List link in the email.

Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?

d.            b and c

Question: Which of the following are good office practices when creating documents such as letters, memos, company files etc.?

a.            Always save to hard drive and at least one back-up, such as a CD or thumb drive.

Question: What is the normal length of notice period for quitting job in most professional offices?

a.            Either 2 weeks or 1 month

Question: What is 'outsourcing'?

b.            Freelancing work to workers outside the main office building, often to foreign workers for cheaper labor costs.

Question: According to standard filing conventions, in which order will the following three documents be filed?

“Dr. Jones's office, Doctor at sea, Doctor come quickly”

c.             Doctor comes quickly, Dr. Jones's office, Doctor at sea

Question: What is the best way to handle an angry colleague or client with a complaint?

a.            Listen to their concerns, and calmly but firmly explain what you are able to do, offering other solutions and options, without getting angry in turn.

Question: What does the 'glass ceiling' refer to in a business context?

c.             The upper level of senior management or company executive positions which is traditionally hard to break through, for example, for women and/or minorities.

Question: What is a 'mouse potato'(a comic phrase in an office environment)?

d.            b and c

Question: Which of the following are commonly used computer web browsers?

c.             Chrome, Explorer, Firefox

Question: In any office or business environment, what does the 'opportunity success rate' refer to?

a.            The success of a business in dollar value minus the dollar value of previous attempts to make it a success.

b.            The number of won opportunities as a percentage of the number of won and lost opportunities.

Question: Which of the following activities could possibly infect your computer with virus?

a.            Installing pirate software from a CD

Question: What are the dimensions of an A4 size sheet of paper?

d.            210 mm x 297 mm

Question: What does 'Class A office space' commonly refer to?

b.            The lowest quality office buildings in a given area.

Question: What does administration generally handle in an office environment?

c.             The efficient day-to-day running of the office, with regard to company files, communication, management of jobs and such as overseeing hiring and firing and human resources etc.

Question: What two kinds of printers are commonly in use in most office environments?

a.            Industrial and private

Question: What is a 'golden handshake'?

c.             The common usage for a generous employment severance package when an executive loses his or her job through restructuring, redundancy or a scheduled retirement.

Question: Which of the following energy-saving practices can be used in an office without adversely affecting company productivity?

b.            Turn off lights and computers at the end of the day.

Question: What is the benefit of e-mailing documents rather than always providing hard copies to individuals?

d.            b and c

Question: What is an office 'memo circular'?

a.            A simple message usually delivered by e-mail or hard copy and sent to all office staff, updating everyone on new office procedures.

Question: What is the appropriate response to discovering the printer is out of ink?

b.            Walk away and tell a fellow office worker, hoping he or she will take responsibility.

Question: Which of the following are not recommended when trying to improve working with others in an office environment?

b.            Being as consciously helpful as possible, and offering practical solutions.

Question: What is the most frequently used typeface and point size when creating Word documents?

e.            All of the above

Question: Traditionally, approximately how many pages should a business CV or resume have?

a.            1-3, preferably 2

Question: What does the abbreviation CEO stand for?

e.            Chief Executive Officer

Question: What is the person in charge of administering an office commonly called?

d.            CEO

Question: You work in a company where some of your co-workers are recent foreign immigrants. They are unfamiliar with the work environment and your supervisor is polite to everybody in the staff but is often rude to these foreign workers. What will you do in this situation?

a.            You talk to the foreign workers and tell them that they should complain to the Upper Management.

Question: What does the CTRL+V shortcut accomplish in Word 2007?

b.            It pastes the text that has already been copied.

Question: Which of the following are proven methods of improving your office skills?

e.            All of the above

Your computer is not printing and a technician is not available, so you perform the following activities to investigate the problem. In which order should you take these up?

1 See if the printer cartridge is finished

2 See if the printer is switched on

3 Try to print a test page using the printer self-test

4 Try to print a test page from Windows

5 See if the printer is properly attached to the computer

a.     5,4,3,2,1

b.     3,2,1,4,5

c.     3,5,4,1,2

d.     2,3,1,5,4

e.     3,1,5,2,4

U.S. Vocabulary Test (U.S. Version) Answers

"Questions are Purple colours and Answers are Red colours"

Choose the word or phrase that is most nearly a synonym for the word in Capital Letters in the following sentence. Her MELLIFLUOUS voice is perfectly suited to lullabies and never fails to put us all to sleep.

a.            smoothly flowing; sweet-sounding

b.            dull; tiresome

c.             cacophonous

Choose the word or phrase that is most nearly a synonym for the word in Capital Letters in the following sentence. The coach was absolutely by his team's INDOLENCE and nasty attitude.

a.            violent behavior

b.            odorousness

c.             laziness

d.            disappearance

Choose the word or phrase that is most nearly a synonym for the word in Capital Letters in the following sentence. She always got a VICARIOUS thrill from watching her father skydive.

a.            empathetic

b.            dangerous

c.             pathetic

d.            sickening

Choose the word or phrase that is most nearly an antonym of the word below.

ITINERANT

a.            permanent

b.            flexible

c.             transient

d.            dissatisfied

Complete the following sentence by choosing the correct homophone from the options below.

This experiment was designed to _____ certain behaviors from the test subjects.

a.            illicit

b.            elicit

Choose the word or phrase that is most nearly an antonym of the word below.

 LASSITUDE

a.            simplicity of speech

b.            leniency

c.             philanthropy

d.            vigor

Complete the following sentence by choosing the correct word from the options below.

The crafty spy gave a _____ name to the hotel clerk.

a.            fictive

b.            fictional

c.             fictitious

Choose the word that best corresponds with the definition given below.

n. Capacity for producing a desired result; effectiveness

a.            contumacy

b.            defenestration

c.             conversion

d.            efficacy

Complete the following sentence by choosing the correct set of words from the options below.

Mr. Winkle was dismayed to discover that his willful young wife _____ her wealth and _____ the law at every opportunity.

a.            flouted/flouted

b.            flouted/flaunted

c.             flaunted/flouted

d.            flaunted/flaunted

Choose the word or phrase that is most nearly an antonym of the word below.

REFUTE

a.            expose

b.            support

c.             garbage

d.            safe place

Choose the word that best corresponds with the definition given below.

n. A position that entails little work but provides a salary.

a.            quiescence

b.            theocracy

c.             swindle

d.            sinecure

Choose the word that best corresponds with the definition given below.

adj. Tending to create ill will or give offense

a.            labyrinthine

b.            invidious

c.             titillating

d.            envious

Choose the word that best corresponds with the definition given below.

adj. Sluggish; apathetic; dull

a.            turbid

b.            torpid

c.             turgid

d.            tepid

Choose the word that best corresponds with the definition given below.

adj. Understood by or intended for only a select few or a particular group.

a.            esoteric

b.            eccentric

c.             narcissistic

d.            languid

Complete the following sentence by choosing the correct homophone from the options below.

The company is _____ committed to developing educational television programs for children.

a.            holey

b.            holy

c.             wholly

Choose the definition that best reflects the meaning of the word in Capital Letters as it is used in the sentence below. The diplomats, who have been accused of DUPLICITY by their respective countries, have been removed from their posts.

a.            bad taste

b.            deceitfulness; double-dealing

c.             embezzlement

Complete the following sentence by choosing the correct word from the options below.

I screamed as the monstrous presence snaked toward me on the dark and _____ path.

a.            tortious

b.            tortuous

c.             torturous

Choose the word or phrase that is most nearly a synonym for the word in Capital Letters in the following sentence. The WIZENED old woman gave Jack a handful of beans and some good advice.

a.            sage

b.            shriveled

c.             creepy

d.            jocular

Complete the following sentence by choosing the correct homophone from the options below.

Oscar, who did not possess a discerning _____, preferred hotdogs to steak.

a.            palette

b.            pallet

c.             palate

Choose the word that best corresponds with the definition given below.

adj. Easily provoked to anger; irritable

a.            sapid

b.            irascible

c.             jocund

d.            incorrigible

 Choose the definition that best reflects the meaning of the word in Capital Letters as it is used in the sentence below.

These artists really IMBUE their work with a spirit of profound freedom.

a.            spoil

b.            detract from; debase

c.             fill or permeate with a particular feeling or quality

Complete the following sentence by choosing the correct set of words from the options below.

The workers were allowed to _____ down once they'd _____ the brick, but the foreman himself has not yet _____ down.

a.            lay/lain/laid

b.            lie/laid/lain

c.             lie/lain/lain

d.            lay/laid/laid

Complete the following sentence by choosing the correct set of words from the options below.

Our lawyers have informed us that while the new tax laws will not _____ our business directly, they may have an adverse _____ on the spending power of our customers.

a.            effect/affect

b.            affect/affect

c.             effect/effect

d.            affect/effect

Choose the word that best corresponds with the definition given below.

adj. Similar to something else in certain respects, as in form, function, or meaning

a.            abject

b.            agrarian

c.             analogous

d.            amalgam

Complete the following sentence by choosing the correct set of homophones from the options below.

The skillful candidate's _____ speech was delightful to listen to, but failed to explain how he would achieve the ______ goals of peace and prosperity.

a.            illusive/elusive

b.            allusive/elusive

c.             elusive/allusive

d.            allusive/illusive

Choose the definition that best reflects the meaning of the word in Capital Letter as it is used in the sentence below. The publicist was surprised by the INUNDATION of fan letters for her top client.

a.            deluge

b.            dearth

c.             hindrance

Choose the definition that best reflects the meaning of the word in Capital Letters as it is used in the sentence below. Maude managed to sweep up the broken dishes without a word of REPROOF to her children.

a.            expression of disapproval or blame

b.            expression of affection or love

c.             expression of apology or regret

Choose the word or phrase that is most nearly an antonym of the word below.

PRETENTIOUS

a.            modest

b.            understanding

c.             uneasy

d.            pleasant

Choose the word that best corresponds with the definition given below.

adj. Hardhearted; unmoved by pity

a.            apologetic

b.            parsimonious

c.             obdurate

d.            abdicated

Choose the word or phrase that is most nearly a synonym for the word in Capital Letters in the following sentence. Agatha RUMINATED for weeks about the consequences of telling Arthur about the affair.

a.            pondered

b.            worried

c.             neglected

d.            laughed

Complete the following sentence by choosing the correct set of words from the options below.

I can _____ all the terms of the apartment lease ______ the one about not allowing pets.

a.            except/accept

b.            except/except

c.             accept/accept

d.            accept/except

Choose the definition that best reflects the meaning of the word in Capital Letters as it is used in the sentence below. Alicia, who loved both men equally and wanted to hurt neither, found herself in quite a QUANDARY over which one she should choose.

a.            happy circumstance

b.            puzzling predicament

c.             easy decision

Choose the word or phrase that is most nearly a synonym for the word in Capital Letters in the following sentence. His son's group of friends had a DELETERIOUS effect on his schoolwork.

a.            influential

b.            positive

c.             hysterical

d.            harmful

Complete the following sentence by choosing the correct set of homophones from the options below.

The _____ poet, knowing his death was _____, struggled to finish his final ode.

a.            imminent/eminent

b.            eminent/immanent

c.             immanent/imminent

d.            eminent/imminent

Choose the word that best corresponds with the definition given below.

v. To impose with authority; urge strongly

a.            enjoin

b.            prevalent

c.             dissonance

d.            relegate

Choose the word or phrase that is most nearly an antonym of the word below.

INORDINATE

a.            reasonable

b.            on a waiting list

c.             unprepared

d.            immense

Complete the following sentence by choosing the correct homophone from the options below.

That grueling competition really tested the _____ of the gymnastics team.

a.            meddle

b.            metal

c.             medal

d.            mettle

Choose the word that best corresponds with the definition given below.

v. To issue a vehement verbal attack; to denounce explosively

a.            vituperative

b.            litigant

c.             fulminate

d.            exhume

Choose the word that best corresponds with the definition given below.

adj. Narrow-minded; limited in scope

a.            hermetic

b.            foreseeable

c.             sporadic

d.            sectarian

Choose the word or phrase that is most nearly an antonym of the word below.

MITIGATE

a.            Abate

b.            Conceal

c.             Intensify

d.            Allow

Complete the following sentence by choosing the correct set of words from the options below.

It's a good thing you're so________ at paperwork, because you'll need to fill out hundreds of forms to________ a child.
a.            adapt/adapt
b.            adept/adopt
c.             adapt/adopt
d.            adopt/adept
Choose the word that best corresponds with the definition given below.

n. Flair; style; a flamboyant manner
a.            Panache
b.            Voracious
c.             Resonance
d.            Cosmogony
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. The mysterious message Claude received could be a HARBINGER of what's in store for him and his family.
a.            Downfall
b.            Omen; forerunner
c.             Unequivocal proof
Choose the word or phrase that is most nearly a synonym for the word in CAPITAL LETTERS in the following sentence. Roger might be more AMENABLE to your ideas if you presented them without sneering.
a.            Intractable
b.            willing to accept
c.             Impressed by
d.            Unhappy
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. The journalist denied that he had any PRURIENT interest in the politician's private life, but his titillating articles seemed to indicate otherwise.
a.            Mercenary; venal
b.            overly curious about the sexual behavior of others
c.             Characterized by profound insight
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. The recent shenanigans in the town square went against all PRECEPTS of decency.
a.            Rules for action or behavior
b.            Vague ideas; abstractions
c.             Significance

Complete the following sentence by choosing the correct set of homophones from the options below. Rachel knew that she'd soon be living in______________ circumstances unless she got her financial problems________________ out immediately.
a.            straightened/straitened
b.            straitened/straightened

Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. The plots of all her novels just seem to MEANDER along, to the point where I can't follow the storyline or figure out who's who.
a.            Purposely confuse
b.            Take a winding or indirect course
c.             Charm and delight
Complete the following sentence by choosing the correct word from the options below.

The only________________ difference between the twins is the shape of their noses.
a.            distinctive
b.            distinguished
c.             distinguishable

Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. Now that the festivities have ended, perhaps we can return to some SEMBLANCE of normality.
a.            Sentiment; emotion
b.            Agreement
c.             Outward appearance
Complete the following sentence by choosing the correct set of words from the options below. Although_________ wanted to keep the boat all to_________ , I knew it would be used extensively by both Susan and________________ .
a.            I/myself/myself
b.            I/me/I
c.             l/myself/l
d.            I/myself/me
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. Poverty is RIFE in the rural areas of our county, where one in three families receives some state assistance.
a.            Prevalent
b.            Unavoidable
c.             Saddening
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. The exchange student was disheartened by the rather BRUSQUE welcome she received from her host family.
a.            Clamorous; disorderly
b.            Gracious; kind
c.             Blunt or rude in manner of speech

Choose the word or phrase that is most nearly a synonym for the word in CAPITAL LETTERS in the following sentence. Alec has always been CONTEMPTUOUS of his fellow writers.
a.            Disdainful
b.            Inspired by
c.             Disliked by
d.            Respectful
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. The despot's MINIONS were only too eager to tout his edicts and report any unrest among his subjects.
a.            Sycophants; servile followers
b.            Distant relatives
c.             Armored knights
Choose the word or phrase that is most nearly an antonym of the word below.

AVARICE
a.            State of good health
b.            Materialism
c.             Loneliness
d.            Generosity

Choose the word or phrase that is most nearly a synonym for the word in CAPITAL LETTERS in the following sentence. The soldier's EXEMPLARY conduct did not go unnoticed by his sergeant.
a.            Erratic
b.            Apathetic
c.             Admirable
d.            Meticulous
Complete the following sentence by choosing the correct word from the options below. The proposed after-school tutoring program promises_____________ benefits to the students and the community.
a.            innumerable
b.            enumerable
Complete the following sentence by choosing the correct homophone from the options below.

We all remarked on how well the spray of begonias____________ her hair color.
a.            complimented
b.            complemented

Complete the following sentence by choosing the correct set of words from the options below.

She hastened to_________ me that she intends to pay the bill, and that she will_________ that the check is mailed today.
a.            assure/ensure
b.            ensure/insure
c.             insure/assure
d.            ensure/assure
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. It would BEHOOVE you to show a little more respect to the judge and jury who are deciding your case.
a.            Be too much trouble to
b.            Be detrimental to
c.             Be worthwhile or proper for; be incumbent upon
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. Running around barefoot in the snow will only EXACERBATE your flu symptoms.
a.            Eliminate
b.            Aggravate; worsen
c.             Exhaust; drain of strength
Choose the word that best corresponds with the definition given below.

n. A mass or crowd; multitude
a.            Reprieve
b.            Malady
c.             Horde
d.            Indulgence
Choose the definition that best reflects the meaning of the word in CAPITAL LETTERS as it is used in the sentence below. Dan was a nice guy, but he was far too GARRULOUS and tended to monopolize people at parties.
a.            Gluttonous
b.            Quarrelsome; contentious
c.             excessively talkative about trivial topics
Choose the word or phrase that is most nearly an antonym of the word below.

ADVERSE
a.            Moody
b.            Poetic
c.             Favorable
d.            Twisted
Complete the following sentence by choosing the correct homophone from the options below.

Who has the power to_________ out justice to the citizens of this country?
a.            meet
b.            mete
c.             meat
Choose the word or phrase that is most nearly a synonym for the word in CAPITAL LETTERS in the following sentence. It seems we've reached an IMPASSE in our negotiations.
a.            Favorable compromise
b.            Monetary amount
c.             Total agreement
d.            Stalemate
Complete the following sentence by choosing the correct word from the options below.

She launched her new line of handbags________ a fanfare of publicity.
a.            between
b.            amid
c.             among
Choose the word that best corresponds with the definition given below.

n. Local or provincial dialect
a.            Invective
b.            Patois
c.             Neopaganism
d.            Polyarchy

Choose the word or phrase that is most nearly a synonym for the word in CAPITAL LETTERS in the following sentence. She entered the ballroom on the arm of a DEBONAIR young man.
a.            Imprudent and unrefined
b.            Cheerful and clumsy
c.             Selfish and dissipated
d.            Charming and elegant
Complete the following sentence by choosing the correct word from the options below.

We expected the waiter to show us out of that snooty restaurant in a hurry, but he turned out to be quite jolly and ____
a. complacent
b. compliant
c. complaisant